With the deep cutbacks in IT hardware spending and lengthened product life-cycles, the service market is presented with unique opportunities to maintain existing equipment and benefit from out-sourcing of maintenance operations. This new report from the UPS industry’s leading source of market intelligence provides the most detailed analysis on the present state and future development of the global UPS service market.

Some of the key findings are:

• In contrast to the declining UPS hardware market, service revenues grew in 2009.
• After-sale UPS service accounts for over 80% of global revenues, a ratio that is increasing amidst the recession.
• Service contract and battery replacement markets, the largest sources of service revenues, have cyclical patterns influenced by product sales.
• Asia lags behind the Americas and EMEA in terms of UPS service demand, though it is forecast to grow the fastest over the next five years.
• Mature regions produce significant service revenues in some cases surpassing 50% of hardware sales.
• The trend towards a direct service model for a steady and profitable revenue stream, is particularly apparent in developing areas which currently rely heavily on local service partners.
• Market leaders APC by Schneider Electric, Emerson, Eaton, and Chloride accounted for more than 60% of global revenues in 2008.

• Market sizes derived from actual sales data contributed by leading suppliers to the global market.
• Multiple segmentations for single and three-phase service offerings.
• kVA and Industry Sector breakouts
• Market sizes and forecasts of 27 independent regional markets.
• Detailed models to forecast service contract growth by region and kVA based on installed base, contract penetration and contract value.
• Market share data shows leading providers of UPS service by region and UPS type.
• Data provided in both USD and Euro